Customer Service Policy

Contact Channel

We provide professional and exclusive customer service support for all users. Customers can consult and feedback any questions about product consultation, order inquiry, logistics status, after-sales return and refund through the Contact page on our official website. Our customer service team will reply and solve your problems as soon as possible.

Service Scope

Our customer service covers full-link shopping services, including product scent introduction, ingredient consultation, size and usage guidance, order modification and cancellation, logistics delay inquiry, after-sales problem handling, preferential activity explanation and other related services.

Service Principles

We adhere to the customer-oriented service concept, treat every consultation and feedback seriously, and solve user problems efficiently and patiently. We maintain a sincere and professional service attitude to ensure every customer has a pleasant and reassuring shopping experience.

Transaction Currency Standard

All products pricing, order settlement and fund transactions on the website are uniformly denominated and settled in USD (United States Dollar). All transaction standards comply with North American local shopping specifications to bring users a standardized and transparent shopping experience.

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